Debt collection · Landlords & letting agents
Debt collection for landlords and letting agents — matched to your case, free
Rent arrears are uniquely frustrating: the debt grows monthly, the deposit rarely covers it, and the person who owes you may be living in your asset — or may have vanished from it. Residential and commercial arrears follow different rules, and both reward landlords who move early.
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Sound familiar?
- A former tenant left owing months of rent and no forwarding address
- Current tenant paying sporadically while arrears compound
- The deposit covers a fraction of arrears plus damage
- A commercial tenant treating rent as their flexible credit line
What good recovery looks like in your sector
For former residential tenants, recovery is a trace-then-collect job — agencies locate the tenant (often no-trace-no-fee), then combine demands, repayment plans and county court claims; a guarantor, where one was signed, is usually the fastest route of all. For current tenants, arrears collection must respect tenancy law and runs parallel to any possession process, not instead of it. Commercial landlords hold a stronger hand: CRAR lets certified enforcement agents take control of a tenant's goods for principal rent arrears without court, and forfeiture pressure changes conversations quickly. In every case, arrears schedules and tenancy agreements are the evidence pack — recovery partners in this sector build the claim from documents you already have.
Common questions
My ex-tenant vanished owing £4,000. Where would an agency even start?
Tracing — utility, credit and electoral data usually locate a departed tenant quickly, and many agencies charge nothing if the trace fails. Once located, recovery proceeds like any consumer debt, and a signed tenancy agreement plus arrears schedule makes the claim straightforward.
Can I go after the guarantor instead?
If the guarantee covers arrears and was properly executed, yes — and it's often quicker, because guarantors tend to be homeowners with assets and credit ratings they care about. Many arrears recoveries settle the day the guarantor receives a formal demand.
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